**Quick Fix:** To instantly reset your Withings scale’s Bluetooth, press and hold the pairing button on the bottom of the scale for 3 seconds until “PAIR” appears on the screen, then forget and re-add the scale in your phone’s Bluetooth settings.
Follow these step-by-step instructions to completely reset and restore your Withings smart scale’s Bluetooth connection:
### 1. Disconnect the Scale from Your Phone
* Open your smartphone’s **Settings** menu and select **Bluetooth**.
* Find your Withings scale (e.g., Body+, Body Cardio, Body Smart) in the list of paired devices.
* Tap the **”i”** (iOS) or **Gear icon** (Android) next to the scale’s name.
* Select **Forget This Device** or **Unpair** to clear the old connection.
### 2. Put the Scale into Bluetooth Pairing Mode
* Turn the scale over and locate the physical button on the back or bottom casing.
* Press and hold this button for **3 to 5 seconds**.
* Look at the scale’s screen; release the button once you see **”PAIR”** (or a Bluetooth icon with a flashing cycle) appear on the display. This indicates the scale’s Bluetooth has been successfully reset and is ready to pair.
### 3. Reconnect Using the Withings App
* Turn your phone’s Bluetooth off for 5 seconds, then turn it back on.
* Open the **Withings App** (formerly Health Mate) on your mobile device.
* Navigate to **Devices** and tap the **”+”** sign (or “Install a device”).
* Select **Scales**, choose your specific Withings model, and follow the simple on-screen prompts to establish a fresh, reset Bluetooth connection.
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